Contact us

If you are looking for a quick answer to a question, please go to our Frequently Asked Questions section.

  Membership queries

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    Call us:

    - For questions about your Experian CreditExpert membership call us on
    0344 481 0800 * or 0800 013 88 88

    Lines are open Mon - Fri 8am - 7pm Sat 8am - 4pm

    * Calls to 0344 numbers are charged at the national UK landline rate, and are usually inclusive of monthly phone contract package. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable. Calls may be recorded for training and monitoring purposes.

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    Email us: CustomerService@CreditExpert.co.uk

    For security purposes, if you are an existing Experian CreditExpert member please ensure you contact us from the email address registered on your CreditExpert membership.

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    Write to us: CreditExpert, PO BOX 7710, Nottingham, NG80 7WE

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    FAQ: I have forgotten my username and cannot log in
    FAQ: I have not received my PIN yet

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    Cancel CreditExpert membership

    To quickly and easily cancel your CreditExpert membership, log in to your account, select "Your Account", then "Your Membership" and finally, "Stop My CreditExpert membership".

If you would like to make a complaint please see our Complaints Procedure

You also have the option to register your complaint via the European Online Dispute Resolution platform. This is specifically designed to deal with any issues that arise from the purchase of goods or services online.

We always welcome your comments about our website, you can contact us by e-mail or post.

Email:
customerservice@creditexpert.co.uk
Address:
PO BOX 7710, Nottingham, NG80 7WE
US visitors:
Please visit our US site