If you are looking for a quick answer to a question, please go to our Frequently Asked Questions section.
- For questions about your Experian CreditExpert membership call us on
0344 481 0800 * or 0800 013 88 88
Lines are open Mon - Fri 8am - 7pm Sat 8am - 4pm
* Calls to 0344 numbers are charged at the national UK landline rate, and are usually inclusive of monthly phone contract package. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable. Calls may be recorded for training and monitoring purposes.
Email us: CustomerService@CreditExpert.co.uk
For security purposes, if you are an existing Experian CreditExpert member please ensure you contact us from the email address registered on your CreditExpert membership.
Write to us: CreditExpert, PO BOX 7710, Nottingham, NG80 7WE
FAQ: I have forgotten my username and cannot log in
FAQ: I have not received my PIN yet
Cancel CreditExpert membership
To quickly and easily cancel your CreditExpert membership, log in to your account, select "Your Account", then "Your Membership" and finally, "Stop My CreditExpert membership".
If you would like to make a complaint please see our Complaints Procedure
You also have the option to register your complaint via the European Online Dispute Resolution platform. This is specifically designed to deal with any issues that arise from the purchase of goods or services online.
We always welcome your comments about our website, you can contact us by e-mail or post.
- PO BOX 7710, Nottingham, NG80 7WE
- US visitors:
- Please visit our US site