Identity Fraud Expenses Insurance Policy Summary
Some important facts about your Identity Fraud Expenses Insurance Policy are summarised below. This summary does not describe all the terms and conditions of your policy, so please take time to read the Policy Document to make sure you understand the cover it provides.
The insurance cover summarised in this document is provided by Inter Partner Assistance SA, a division of AXA Assistance SA, and administered on their behalf by Arc Legal Assistance Ltd.
Your insurance cover is valid for the period that you are a current member of Experian CreditExpert and only applies to the current member of Experian CreditExpert
It is a key condition of this insurance that reasonable prospects for a successful outcome must exist before any claim can be accepted.
|Significant features and benefits
||Significant exclusions or limitations
|The Insured is covered for Adviser's Costs to:-
Applicable to all Sections: -
Cover is only available if the Insured denies having entered in to a contract and alleges that he has been the victim of Identity Fraud.
The Insured must have taken all reasonable steps to protect his Identity and any Personal Identification Number (PIN) that he may hold.
There is no cover where Legal Aid is available to the Insured.
There is no cover for claims arising from a case of mistaken identity or alleged mistaken Identity.
Any financial loss must have occurred after the Insured first purchased this insurance
Adviser's costs incurred must be proportionate to the amount of the Insured's loss and any benefit that would be gained from legal action.
The Insured must provide sufficient evidence to support an allegation of negligence against an organisation.
|Deal with all organisations seeking monies from the Insured as a result of their identity being stolen or where a person or organisation has fraudulently applied to that organisation for credit, goods or services in the Insured's name.
|Liaise with credit referencing agencies and contact all other relevant organisations on the Insured's behalf to advise that the Insured has been the victim of Identity Fraud.
|Defend civil legal proceedings and/or take reasonable steps to remove a County Court Judgement against the Insured by an organisation that the Insured is alleged to have brought, hired or leased goods or services from including preparing and arranging for the Insured's signature in relation to any required Affidavits.
|Represent the Insured at an interview at a police station prior to formal charges being made against the Insured. Cover is only available where the Insured denies the alleged offence on the basis that he has been a victim of Identity Fraud.
|Subject to the Underwriters being satisfied that there has been an act of negligence, pursue civil legal proceedings against an organisation that has, through their negligence, caused the Insured to suffer a financial loss as a result of Identity Fraud.
|The Insured is covered for: -
|Reasonable costs incurred by the Insured relating to the sending of correspondence and telephone calls to financial institutions, credit rating agencies, Arc's panel solicitors or the police as a result of Identity Fraud.
|Reasonable lost earnings incurred by the Insured of up to £500 per week for a maximum period of six weeks as a result of having to meet or deal with financial institutions, credit rating agencies, Arc's panel solicitors or the police as a result of Identity Fraud.
|Up to £200 for the costs of replacing the Insured's Passport or Driving Licence
should the Insured have a reasonable requirement to replace either of them as
a result of Identity Fraud.
|Repeat charges incurred by the Insured when reapplying for credit for which a
previous application was declined as a result of Identity Fraud.
|A fixed amount of £50 to cover any other expenses the Insured incurs in
addition to the above in having to deal with Identity Fraud as a result of an
Insured Incident. Only one payment of £50 will be made per Insured Incident.
Payment is subject to investigation by the specialist Credit Expert Victim of
Fraud team and confirmation by them that the Insured has been the victim of
||Limit of indemnity
There is no cover where:-
- The Insured has not been the victim of Identity Fraud.
- The Insured Incident began to occur or had occurred before the Insured purchased this insurance
- The claim is false or fraudulent.
- The Insured did not act to take reasonable precautions against Identity Fraud or take action to protect himself from Identity Fraud or contact Experian CreditExpert within 30 days upon receiving an Alert from the Experian CreditExpert Credit Monitoring Service.
- Adviser's Costs have not been agreed in advance or are above those for which Arc has given its prior written approval.
- The ID Fraud has been carried out by a member of the Insured's family living with the Insured.
There is no cover: -
- For Adviser's Costs arising from loss of cash from a bank, building society, credit union or other similar financial institution where that institution has refused to cover the loss.
- For any losses incurred by the Insured as a result of Identity Fraud unless specifically insured under this policy.
- Prior to the issue of court proceedings, for the costs of any representative other than those of the Adviser unless expressly agreed by Arc. Such agreement is entirely at Arc's discretion.
- Prior to the start of legal proceedings (unless a conflict of interest arises) for Adviser's costs incurred by any legal adviser other than Arc's panel solicitor.
The Insured must agree to be added to the CIFAS Protection Register if the Adviser recommends it.
The Insured must notify claims as soon as reasonably possible of the Insured's knowledge of the Insured
Incident and complete the claim form if requested. This must be returned promptly with all relevant
Cancellation rights (cooling off period)
If the Insured cancels the insurance within 14 days of receipt of insurance documentation and has paid the Premium, Experian CreditExpert will issue a full return of any Premium paid and the policy will be regarded as not having been taken up by the Insured and will be cancelled from inception. In these circumstances the Insured may cancel this insurance by telephoning Experian CreditExpert on 0800 561 0083 or sending an e-mail to firstname.lastname@example.org confirming that cancellation is required and providing his full name, Experian CreditExpert membership reference number and own e-mail address that is currently registered with the Experian CreditExpert membership
To make a claim
As soon as you have a problem that you may require assistance with under this insurance you should telephone Experian CreditExpert. Visit Experian CreditExpert.co.uk for contact details. Where appropriate Experian CreditExpert will validate the your cover and forward details of your claim to the Adviser.
If you are unhappy with the service that has been provided, you should contact us at the address below. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For full details of our complaints procedure and how to contact the Financial Ombudsman Service please see our policy document.
Our contact details are:
Arc Legal Assistance Ltd
CO4 5NE Tel 0844 770 9000
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if Arc or Inter Partner Assistance are unable to meet their obligations. Your entitlement to compensation will depend on the circumstances of the claim. Further information about compensation scheme arrangements is available at http://www.fscs.org.uk/.