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If you are looking for a quick answer to a question, please go to our Frequently Asked Questions section.

Other questions

If you are a CreditExpert member and would like to talk to our dedicated customer service team, please contact us on 0844 481 0800* (Monday to Friday, 8am to 7pm and Saturday, 8am to 4pm).

We always welcome your comments and suggestions on the CreditExpert service.

If you have any comments about our website, you can contact us by e-mail, fax or post.

email: customerservice@creditexpert.co.uk

fax: 0844 481 5818

address: PO BOX 7710, Nottingham, NG80 7WE

US visitors, please visit our US site

* Calls cost 5p per minute from a BT landline; calls from other networks may vary and include a connection fee. Calls may be
recorded for training and monitoring purposes.

** Monthly fee applies after free trial, new customers only.


The CreditExpert FREE 30 day trial includes:

  • Credit Report
  • Credit Score
  • Identity Fraud Expenses Insurance

The insurance covers reasonable costs caused by identity fraud:

  • Lost earnings (up to £500 a week for six weeks)
  • Replacing your passport or driving licence (up to £200)
  • Repeat fees and charges if you reapply for credit that had been refused because identity fraud affected your credit report
  • Dealing with letters and phone calls to resolve the fraud
  • Access to the Victims of Fraud Team who will help you should you become a victim of identity fraud
  • The insurance is provided by Arc and underwritten by Inter Partner Assistance S.A

Find out more about your insurance.

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Copyright © Experian Ltd, Landmark House, Experian Way, NG2 Business Park, Nottingham NG80 1ZZ, United Kingdom.
Registration No. England 653331. All Rights Reserved.
CreditExpert is provided by Experian Ltd.
Experian Ltd is an Appointed Representative of Motorfile Ltd. Motorfile Ltd, Landmark House, Experian Way, NG2 Business Park, Nottingham, Nottinghamshire, NG80 1ZZ is authorised and regulated by the Financial Services Authority. Identity Fraud Expenses Insurance is provided by Motorfile Ltd as agent for Arc Legal Assistance Limited and is underwritten by Inter Partner Assistance S.A.